Refund policy

At YukiBae, we strive to provide high-quality products and a smooth shopping experience for all our customers. Please read our policy carefully before placing an order.

All products purchased from YukiBae are final sale.

We do not accept:

• Returns

• Refunds

• Exchanges

• Order Cancellations

This policy applies to all products, including items purchased at full price, on sale, during promotional offers, or using discount codes.

Exceptions: Damaged, Defective Item or Incorrect Items  
We take great care in packing every order. However, if you receive:  
• A damaged item, or

• An incorrect product  

Please contact us within 24 hours of delivery at yukibae.in@gmail.com with:  
• Your order number  
• Clear photos of the product  
• An unboxing video (mandatory)  
  
Unboxing Video Requirement  
An uninterrupted unboxing video is mandatory for any claim regarding damaged, defective or incorrect products. Claims submitted without a valid unboxing video will not be considered.  

YukiBae reserves the right to reject any exchange/return request if the product does not meet our quality check standards. If the item is returned in a used, washed, damaged, or soiled condition, the request will be rejected. The item will be sent back to you, and return shipping charges will apply. No refunds will be issued in such cases.

By placing an order on YukiBae, you acknowledge and agree to this Refund, Return & Exchange Policy in full.